SHIPPING & RETURN POLICY
At Pro Image MX we pride ourselves on quality products, so if you find you receive a product that is defective we will replace it free of charge. We will not accept refunds of customised products unless it has been manufactured incorrectly and the error is on our part. If you need to return a defective product the cost of returning the product will be covered by Pro Image MX. Refunds/exchanges for any other reason including change of mind, application or installation error by the end user, product ordered incorrectly by the purchaser will be dealt with on a case by case basis. We reserve the right to refuse a refund when we feel we are not at fault.
If you have any problems with a product please firstly contact us via email and if we can not resolve the matter and you need to send back the product please include a copy of the invoice, your name, address and a short note of the fault to the address below.
Pro Image MX
Unit 4 6-8 Marshall Street,
DAPTO NSW 2530 Australia
Phone Number: 02 42388216
DISPATCH AND DELIVERY POLICY
We will dispatch your purchase via Australia Post with tracking number. Depending on workload your order will be sent 1-3 weeks after approval of artwork and payment has been received. Pro Image MX currently ships Australia wide.