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ABOUT US

WHO WE ARE

Pro Image MX is a Wollongong based Motocross Graphics Design company.

Established in 2015 we a specialise in the design and manufacture of Custom moto decals, Jersey Prints, and other custom graphic products.

Our passion is bikes, and anything that goes fast! This makes our job, what we think is the best in the world – making you and your pride and joy look it’s absolute best.

We use only the best materials and print technology available to produce our graphics in house, with an eye for attention to detail amongst our small team. We are always striving to make our products even better by keeping up with new technology available in the ever changing landscape of what we do.

As our business and customer base grows our goal is to be able to set a new standard for customer satisfaction in our field.

We know, not everyone can ride like a pro, but looking fast and feeling fresh is something we can help anyone with!

FREQUENTLY ASKED QUESTIONS

Once we have your written approval to print your graphics, allow 3-4 days for us to print, laminate, cut and send your kit. This allows us to keep quality of what we send out where it should be!

 

We’ll email you a tracking number once  your order has been completed and dispatched, so keep an eye on the mail once we’ve sent you confirmation your order has been sent. Usually your order will arrive next day or within 1-3 days if you’ve selected Express Postage. Please note that the Free Shipping option is not Express but is still a tracked parcel. You can track your parcel once it’s been dispatched using your tracking number on the Australia Post website.

 

If your graphics are being picked up from our store we’ll contact you via email to let you know they’re ready to collect.

Generally, we will have your design proofed and emailed to you for approval within 2-5 business days of your order being placed, however this is subject to workload. During busy periods turn around time on design proofs may be slightly longer. For this reason, we do recommend being a organised and ordering in advance before you abolutely NEED your graphics.

 

Please keep in mind we ride bikes too, so we’re not working over the weekends or public holidays – we’re out livin’!

Our graphics are produced using purpose made Hi-Tack material to stick to moto plastics and hold up against the rough treatment racing motocross throws at them.

 

Our graphics have been tested on our own bikes, and those of our customers and sponsored riders and we often find riders get a whole race season out of our kits, we’ve even had some last over 2 years and still look great.
However, things like riding conditions, how often you ride, how well you care for your bike and personal riding style will always be factors in how long any graphics last.

 

A key factor in ensuring your graphics last is by making sure you take care in preparing your plastics correctly and installing with care when you go to fit your graphics – please refer to the fitment guide we send out with every kit or read below our tips to apply your new graphics.

Of course! All of our designs are 3D rendered and shown on the latest model bikes, however we can make any one of these designs to suit all bike sizes from 50cc – 450cc in any year model from 2000 and up!

No sorry, to begin working on designing your graphics we require an order to be placed with payment made. This helps us get your graphics done faster by weeding out those who aren’t serious.

When ordering simply list any logos you may want to include in the customisation of your design. We have most industry logos on file to use eg. Dunlop, FMF, Alpinestar. Fox etc.

 

Any other business logos, or bike shop logos can also be added by simply attaching these when you place your order.

Yep, no worries! If you’d like to add your business logo or personal logos to your kit, simply attach a copy of your logo in the “Additional Logos Upload” section of the order form when making your purchase.

 

Make sure your logo is a vector pdf. ai. or eps. format as these work best for designing and printing graphics. If you cannot supply your logo in these formats you may send through any other copies you have and we’ll do our best to include it! If the artwork isn’t up to scratch we will type the logo in a similar font style.

When you order any graphics, we’ll send you a set of instructions which outline the best method to applying your graphics.

 

If you have not received or have lost this print out, please contact us and we’ll happily re send this to you via email.

We do sponsor a small number of riders each year – these are usually those customer of ours we love dealing who’ve been repeat customers before. We like helping those who help us!

 

Feel free to email us your race resume if you’re looking for sponsorship and let us know how you’d like to help us help you.

 

We know everyone loves a spono – however we can’t help everyone so if we say no, don’t take it personally!

Unfortunately no. We require all approval of your design to be written in an email – all you gotta write is “approved, please proceed with printing” – Easy as!

Upon the completion of your design we will email you through a design proof for your graphics order – so that you can confirm and approve artwork for printing or request any changes you might need. In the event that we do not hear back from you we will contact you via follow up email, phone call and text message to notify you that we need your action to proceed with printing your kit or making any changes to the design. In the unlikely event that we cannot make contact with you via email / phone and text message after 30 days of emailing your proof through, and we exhaust all options for contact, we reserve the right to print the artwork as initally proofed by us and send your order to you. Any changes after this period are the responsiblity and cost of the customer.

Unfortunately, this is not something we can do. Due to the busy nature of our business and needing to attend to other customers design work, phone calls and walk ins we cannot design kits while you wait. Our designers will create your custom concept based on your design brief, and if any changes are needed just let us know what they are and we’ll make them and send through your design changes via email until you’re happy to proceed with production of your graphics.

Should you need to cancel your order the following conditions  apply (these can also be found on our Shipping / Return Page):

 

  • For Orders which have not yet been designed / proofed: please call us or email immediately should you need to cancel your order. Providing no work has been designed or completed we can offer a Refund in Full for your order.
  • For Orders which have been designed / proofed but not yet printed:– once design work has been done for your order we are unable to give a full refund as our team has spent time to arrange artwork, customise and proof your graphics which all requires time to be spent by our designers. If your order has not been printed we can provide you with a refund of your orders total, minus a $50 (AUD) charge to cover the time spent designing your job and correspondence with you.
  • For Orders which have been Printed: We cannot provide a refund once production is commenced as this means materials, inks and time have been spent already producing your order.  Once production is completed we will ship your order and you will receive the goods.

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